Source note · Genesys Cloud CX telephony and BYOC

The conversion to hybrid media runs in order: create a location, create a premises core site, pair the BYOC Premises Edges, add them to the hybrid media group, configure site interconnects, put the Edges in service, enable site links to the cloud site, then build trunks, routes and number plans and finally move phones.

Checked 2026-09-24

Vendor: Genesys
Product: Genesys Cloud CX
Subsystem: hybrid media
Deployment: hybrid
Region: not restricted
Release range: current as of 2026-09-24
Checked: 2026-09-24

Sources

Convert BYOC Cloud/Genesys Cloud Voice to hybrid media — Genesys · tier 2 current vendor documentation · numbered procedure steps 1 to 9

Cite this note

APA

WarmTransfer. (2026, September 24). Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-hybrid-convert-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-hybrid-convert-order

BibTeX

@misc{warmtransfer-claim-genesys-cloud-telephony-hybrid-convert-order,
  title  = {Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-hybrid-convert-order},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-hybrid-convert-order},
  note   = {Source note genesys-cloud-telephony-hybrid-convert-order, checked 2026-09-24}
}

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