Configure a Plantronics/Poly headset

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-a-plantronics-headset/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Genesys Cloud, a Plantronics/Poly headset connected over Bluetooth cannot use its built-in call controls; a USB connection is required. in context
• Genesys Cloud call controls on Plantronics/Poly headsets require the Plantronics Hub software to be installed on the computer. in context
• Genesys Cloud states that it does not support Poly Lens for Plantronics/Poly headset call controls. in context
• Genesys provides limited technical support for headset call controls; mechanical headset faults and vendor software or firmware problems are the headset vendor's responsibility. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Configure a Plantronics/Poly headset. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-configure-plantronics-headset

BibTeX

@misc{warmtransfer-genesys-help-configure-plantronics-headset,
  title  = {Configure a Plantronics/Poly headset},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-configure-plantronics-headset},
  note   = {Genesys, accessed 2026-10-02}
}