Source note · Troubleshooting headset call controls in softphones
In Genesys Cloud, a Plantronics/Poly headset connected over Bluetooth cannot use its built-in call controls; a USB connection is required.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- WebRTC phone headset integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure a Plantronics/Poly headset — Genesys · tier 2 current vendor documentation · Configure a Plantronics/Poly headset, connection requirements
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-gc-poly-bt-no-ctrl. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-gc-poly-bt-no-ctrl
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-gc-poly-bt-no-ctrl,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-gc-poly-bt-no-ctrl},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-gc-poly-bt-no-ctrl},
note = {Source note headset-control-troubleshooting-gc-poly-bt-no-ctrl, checked 2026-10-02}
}