Configure a Jabra headset

Publisher

Genesys

URL

https://help.genesys.cloud/articles/configure-a-jabra-headset/

Published

unknown

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys Cloud WebRTC supports built-in Jabra headset call controls when Genesys Cloud runs in a Chromium-based browser (Google Chrome or Microsoft Edge), in the Genesys Cloud desktop app, or in the embedded clients. in context
• Genesys Cloud lists the Jabra headset call controls as answer, hang up, hold, remove from hold, mute, unmute and reject, with availability depending on the headset model. in context
• In Genesys Cloud, Bluetooth Jabra headsets connected through the computer's internal Bluetooth adapter do not support call controls; a wired USB connection or a Jabra USB Bluetooth adapter is required. in context
• Genesys Cloud does not support Jabra headset call controls in Firefox or Safari. in context
• In the browser, enabling Jabra call controls in Genesys Cloud requires the user to accept an Additional Permissions Required prompt and then select the headset in the WebHID connection prompt and click Connect. in context
• Genesys Cloud headset call controls require the user to have a WebRTC phone assigned. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Configure a Jabra headset. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-configure-jabra-headset-b

BibTeX

@misc{warmtransfer-genesys-help-configure-jabra-headset-b,
  title  = {Configure a Jabra headset},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-configure-jabra-headset-b},
  note   = {Genesys, accessed 2026-10-02}
}