Source note · Troubleshooting headset call controls in softphones
In Genesys Cloud, Bluetooth Jabra headsets connected through the computer's internal Bluetooth adapter do not support call controls; a wired USB connection or a Jabra USB Bluetooth adapter is required.
Checked 2026-10-02
Bluetooth Jabra headsets connected via a computer's internal Bluetooth adapter do not support call control capabilities.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- WebRTC phone headset integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure a Jabra headset — Genesys · tier 2 current vendor documentation · Configure a Jabra headset, connection requirements
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-gc-jabra-internal-bt. WarmTransfer. https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-gc-jabra-internal-bt
BibTeX
@misc{warmtransfer-claim-headset-control-troubleshooting-gc-jabra-internal-bt,
title = {Troubleshooting headset call controls in softphones: source note headset-control-troubleshooting-gc-jabra-internal-bt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/headset-control-troubleshooting-gc-jabra-internal-bt},
note = {Source note headset-control-troubleshooting-gc-jabra-internal-bt, checked 2026-10-02}
}