Contactable time sets overview

Publisher

Genesys

URL

https://help.genesys.cloud/articles/callable-times-page/

Published

unknown

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Genesys copyright; no-redistribution; short excerpts and locators only

Source notes citing this source

• In Genesys Cloud Outbound, rules, contactable times, and do-not-contact actions are not applied to scheduled callbacks. in context
• If Genesys Cloud cannot find a contact's time zone in the campaign's contactable time set, it does not select that number for dialing. in context

Cite this source record

APA

WarmTransfer. (2026, September 25). Contactable time sets overview. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-callable-times

BibTeX

@misc{warmtransfer-genesys-help-callable-times,
  title  = {Contactable time sets overview},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-callable-times},
  note   = {Genesys, accessed 2026-09-25}
}