Source note · Outbound callback and dialer compliance
If Genesys Cloud cannot find a contact's time zone in the campaign's contactable time set, it does not select that number for dialing.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud Outbound
- Subsystem
- calling hours
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Contactable time sets overview — Genesys · tier 2 current vendor documentation · Contactable time sets overview, time zone matching
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-genesys-tz-unmatched. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-genesys-tz-unmatched
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-genesys-tz-unmatched,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-genesys-tz-unmatched},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-genesys-tz-unmatched},
note = {Source note contact-center-callback-compliance-genesys-tz-unmatched, checked 2026-09-25}
}