Source note · Outbound callback and dialer compliance
In Genesys Cloud Outbound, rules, contactable times, and do-not-contact actions are not applied to scheduled callbacks.
Checked 2026-09-25
Rules, contactable times, and do-not-contact actions are not applied to scheduled callbacks.
- Vendor
- Genesys
- Product
- Genesys Cloud Outbound
- Subsystem
- callbacks
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Contactable time sets overview — Genesys · tier 2 current vendor documentation · Contactable time sets overview, note on scheduled callbacks
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-genesys-callbacks-exempt. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-genesys-callbacks-exempt
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-genesys-callbacks-exempt,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-genesys-callbacks-exempt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-genesys-callbacks-exempt},
note = {Source note contact-center-callback-compliance-genesys-callbacks-exempt, checked 2026-09-25}
}