Source record · tier 2 current vendor documentation

Set up emergency services with BYOC

Publisher: Genesys
URL: https://help.mypurecloud.com/articles/set-up-emergency-services-with-byoc/
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Genesys website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

Emergency services information set up for Genesys Cloud Voice is not provided to a BYOC Cloud carrier when a customer moves to BYOC. in context
Genesys states it is not responsible for emergency services if emergency calls are routed to BYOC trunks, and the customer must tell the BYOC carrier the physical location where its numbers are used. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Set up emergency services with BYOC. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-byoc-emergency-services

BibTeX

@misc{warmtransfer-genesys-help-byoc-emergency-services,
  title  = {Set up emergency services with BYOC},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-byoc-emergency-services},
  note   = {Genesys, accessed 2026-10-02}
}