Source note · Emergency calling from contact center agent desktops
Emergency services information set up for Genesys Cloud Voice is not provided to a BYOC Cloud carrier when a customer moves to BYOC.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- BYOC emergency services
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up emergency services with BYOC — Genesys · tier 2 current vendor documentation · Migration notice
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gc-byoc-not-copied. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gc-byoc-not-copied
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-gc-byoc-not-copied,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gc-byoc-not-copied},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gc-byoc-not-copied},
note = {Source note contact-center-agent-emergency-calling-gc-byoc-not-copied, checked 2026-10-02}
}