Source note · Emergency calling from contact center agent desktops
Genesys states it is not responsible for emergency services if emergency calls are routed to BYOC trunks, and the customer must tell the BYOC carrier the physical location where its numbers are used.
Checked 2026-10-02
Genesys is not responsible for emergency services if emergency calls are routed to BYOC trunks.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- BYOC emergency services
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up emergency services with BYOC — Genesys · tier 2 current vendor documentation · Set up emergency services with BYOC, opening paragraphs
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gc-byoc-not-resp. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gc-byoc-not-resp
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-gc-byoc-not-resp,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gc-byoc-not-resp},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gc-byoc-not-resp},
note = {Source note contact-center-agent-emergency-calling-gc-byoc-not-resp, checked 2026-10-02}
}