Audio issues with WebRTC phones

Publisher

Genesys

URL

https://help.genesys.cloud/articles/audio-issues-with-webrtc-phones/

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys Cloud Resource Center; copyright Genesys; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Genesys Cloud embedded clients in Chrome, Genesys attributes audio that does not work at all to the WebRTC phone being unable to access the computer's microphone, and resolves it by selecting 'Pop WebRTC Phone window' under Menu, More, Settings, WebRTC. in context
• For Genesys Cloud embedded clients in Firefox, Genesys says the browser keeps prompting for microphone access unless the user selects 'Remember this decision' and clicks Allow. in context
• For non-optimal audio quality in Chrome, Genesys points embedded-client users to Advanced Mic Settings, which expose Automatic Mic Gain, Echo Cancellation and Noise Suppression, and says to clear Automatic Mic Gain when microphone volume fluctuates. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Audio issues with WebRTC phones. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-audio-issues-webrtc-phones

BibTeX

@misc{warmtransfer-genesys-help-audio-issues-webrtc-phones,
  title  = {Audio issues with WebRTC phones},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-audio-issues-webrtc-phones},
  note   = {Genesys, accessed 2026-09-30}
}