For Genesys Cloud embedded clients in Firefox, Genesys says the browser keeps prompting for microphone access unless the user selects 'Remember this decision' and clicks Allow.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud embedded clients
- Subsystem
- WebRTC phone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Audio issues with WebRTC phones — Genesys · tier 2 current vendor documentation · Issue 'You are repeatedly prompted to allow your microphone'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-genesys-ff-remember. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-genesys-ff-remember
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-genesys-ff-remember,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-genesys-ff-remember},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-genesys-ff-remember},
note = {Source note browser-softphone-audio-troubleshooting-genesys-ff-remember, checked 2026-09-30}
}