For Genesys Cloud embedded clients in Chrome, Genesys attributes audio that does not work at all to the WebRTC phone being unable to access the computer's microphone, and resolves it by selecting 'Pop WebRTC Phone window' under Menu, More, Settings, WebRTC.
Checked 2026-09-30
WebRTC phones in Chrome cannot access your computer's microphone.
- Vendor
- Genesys
- Product
- Genesys Cloud embedded clients
- Subsystem
- WebRTC phone
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Audio issues with WebRTC phones — Genesys · tier 2 current vendor documentation · Issue 'Your audio does not work at all'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-genesys-chrome-pop. WarmTransfer. https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-genesys-chrome-pop
BibTeX
@misc{warmtransfer-claim-browser-softphone-audio-troubleshooting-genesys-chrome-pop,
title = {Troubleshooting browser softphone audio in cloud contact centers: source note browser-softphone-audio-troubleshooting-genesys-chrome-pop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/browser-softphone-audio-troubleshooting-genesys-chrome-pop},
note = {Source note browser-softphone-audio-troubleshooting-genesys-chrome-pop, checked 2026-09-30}
}