Add a WhatsApp template message

Publisher

Genesys

URL

https://help.genesys.cloud/?p=220588

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Genesys Resource Center; proprietary; no-redistribution; short excerpts and locators only

Source notes citing this source

• Unlike standard templates, WhatsApp carousel templates are created and submitted to Meta from within Genesys Cloud. in context
• A standard WhatsApp template must be created and approved in the WABA before it is added to Genesys Cloud as a canned response with matching name, language and content. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Add a WhatsApp template message. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-add-whatsapp-template

BibTeX

@misc{warmtransfer-genesys-help-add-whatsapp-template,
  title  = {Add a WhatsApp template message},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-add-whatsapp-template},
  note   = {Genesys, accessed 2026-10-01}
}