Source note · WhatsApp Business in contact centers
Unlike standard templates, WhatsApp carousel templates are created and submitted to Meta from within Genesys Cloud.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- templates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Add a WhatsApp template message — Genesys · tier 2 current vendor documentation · Add a WhatsApp template message, carousel templates section
Cite this note
APA
WarmTransfer. (2026, October 1). WhatsApp Business in contact centers: source note whatsapp-business-contact-center-gen-carousel-in-genesys. WarmTransfer. https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-gen-carousel-in-genesys
BibTeX
@misc{warmtransfer-claim-whatsapp-business-contact-center-gen-carousel-in-genesys,
title = {WhatsApp Business in contact centers: source note whatsapp-business-contact-center-gen-carousel-in-genesys},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/whatsapp-business-contact-center-gen-carousel-in-genesys},
note = {Source note whatsapp-business-contact-center-gen-carousel-in-genesys, checked 2026-10-01}
}