Source record · tier 2 current vendor documentation

About hybrid media

Publisher: Genesys
URL: https://help.genesys.cloud/articles/about-hybrid-media/
Published: unknown
Updated: unknown
Accessed: 2026-09-24
HTTP status: 200
License: Genesys proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

Genesys Cloud organizations created after 2022-05-11 are hybrid-media capable automatically; older organizations must be converted. in context
Hybrid media lets an organization combine any or all of the three telephony connection options (BYOC Premises, BYOC Cloud, Genesys Cloud Voice) in one organization. in context

Cite this source record

APA

WarmTransfer. (2026, September 24). About hybrid media. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-help-about-hybrid-media

BibTeX

@misc{warmtransfer-genesys-help-about-hybrid-media,
  title  = {About hybrid media},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-help-about-hybrid-media},
  note   = {Genesys, accessed 2026-09-24}
}