Hybrid media lets an organization combine any or all of the three telephony connection options (BYOC Premises, BYOC Cloud, Genesys Cloud Voice) in one organization.

Checked 2026-09-24

Vendor
Genesys
Product
Genesys Cloud CX
Subsystem
hybrid media
Deployment
hybrid
Region
not restricted
Release range
current as of 2026-09-24
Checked
2026-09-24

Sources

Cite this note

APA

WarmTransfer. (2026, September 24). Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-hybrid-combines-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-hybrid-combines-options

BibTeX

@misc{warmtransfer-claim-genesys-cloud-telephony-hybrid-combines-options,
  title  = {Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-hybrid-combines-options},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-hybrid-combines-options},
  note   = {Source note genesys-cloud-telephony-hybrid-combines-options, checked 2026-09-24}
}

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