Source record · tier 2 current vendor documentation

Which address is being used for a call to Emergency Services?

Publisher: Genesys
URL: https://help.mypurecloud.com/faqs/which-address-is-being-used-for-a-call-to-emergency-services/
Published: unknown
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Genesys website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

In the US and Canada, Genesys Cloud Voice picks the emergency address in this order: the user's remote address, the ELIN assignment, the site of the user's or standalone phone, the default site for IVR numbers, and the default site for unassigned numbers. in context
In EMEA, Genesys Cloud Voice uses the address of the Location assigned to the number at purchase or on the Number Management page. in context

Cite this source record

APA

WarmTransfer. (2026, October 2). Which address is being used for a call to Emergency Services?. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-faq-emergency-address-used

BibTeX

@misc{warmtransfer-genesys-faq-emergency-address-used,
  title  = {Which address is being used for a call to Emergency Services?},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-faq-emergency-address-used},
  note   = {Genesys, accessed 2026-10-02}
}