Source note · Emergency calling from contact center agent desktops
In the US and Canada, Genesys Cloud Voice picks the emergency address in this order: the user's remote address, the ELIN assignment, the site of the user's or standalone phone, the default site for IVR numbers, and the default site for unassigned numbers.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- Genesys Cloud Voice emergency address
- Deployment
- multi-tenant
- Region
- us and canada
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Which address is being used for a call to Emergency Services? — Genesys · tier 2 current vendor documentation · Section 'USA/Canada', rules 1 to 5
Cite this note
APA
WarmTransfer. (2026, October 2). Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-address-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-address-order
BibTeX
@misc{warmtransfer-claim-contact-center-agent-emergency-calling-gcv-address-order,
title = {Emergency calling from contact center agent desktops: source note contact-center-agent-emergency-calling-gcv-address-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-agent-emergency-calling-gcv-address-order},
note = {Source note contact-center-agent-emergency-calling-gcv-address-order, checked 2026-10-02}
}