Increased agent utilization capacity

Publisher

Genesys

URL

https://help.genesys.cloud/announcements/increased-agent-utilization-capacity/

Published

2024-06-08

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Copyright Genesys; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Genesys announcement dated 2024-06-08, effective 2024-07-10, says administrators can raise an agent's maximum utilization capacity from 25 to 50, matching the organization's maximum. disputed in context
• A Genesys announcement dated 2024-06-08 describes the organization's maximum utilization capacity as 50 and says agent maximum capacity was raised from 25 to 50 to align with it. disputed in context

Cite this source record

APA

WarmTransfer. (2024, June 8). Increased agent utilization capacity. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-announce-utilization-capacity-50

BibTeX

@misc{warmtransfer-genesys-announce-utilization-capacity-50,
  title  = {Increased agent utilization capacity},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-announce-utilization-capacity-50},
  note   = {Genesys, accessed 2026-09-24}
}