Source note · Omnichannel routing and channel capacity
A Genesys announcement dated 2024-06-08 describes the organization's maximum utilization capacity as 50 and says agent maximum capacity was raised from 25 to 50 to align with it.
disputed · Checked 2026-09-30
Administrators can now increase agent max utilization capacity from 25 to 50, aligning it with the organization's maximum capacity.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- utilization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- effective 2024-07-10 onward
- Status
- disputed
- Checked
- 2026-09-30
Sources
- Increased agent utilization capacity — Genesys · tier 2 current vendor documentation · announcement body
Cite this note
APA
WarmTransfer. (2026, September 30). Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-gc-org-cap-50. WarmTransfer. https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-gc-org-cap-50
BibTeX
@misc{warmtransfer-claim-omnichannel-routing-concepts-gc-org-cap-50,
title = {Omnichannel routing and channel capacity: source note omnichannel-routing-concepts-gc-org-cap-50},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/omnichannel-routing-concepts-gc-org-cap-50},
note = {Source note omnichannel-routing-concepts-gc-org-cap-50, checked 2026-09-30}
}