Source note · Genesys Cloud CX routing and Architect flows
A Genesys announcement dated 2024-06-08, effective 2024-07-10, says administrators can raise an agent's maximum utilization capacity from 25 to 50, matching the organization's maximum.
disputed · Checked 2026-09-24
Administrators can now increase agent max utilization capacity from 25 to 50, aligning it with the organization's maximum capacity.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- utilization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- effective 2024-07-10 onward
- Status
- disputed
- Checked
- 2026-09-24
Sources
- Increased agent utilization capacity — Genesys · tier 2 current vendor documentation · Announcement body
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-utilization-max-50. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-utilization-max-50
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-utilization-max-50,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-utilization-max-50},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-utilization-max-50},
note = {Source note genesys-cloud-routing-utilization-max-50, checked 2026-09-24}
}