Disaster recovery routing for Genesys Cloud Voice traffic

Publisher

Genesys

URL

https://help.genesys.cloud/announcements/disaster-recovery-routing-for-genesys-cloud-voice-traffic/

Published

2025-09-15

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Genesys Resource Center content; copyright Genesys; no-redistribution; short excerpts and locators only

Source notes citing this source

• Genesys announced on 2025-09-15, with a planned effective date of 2026-02-02, that Genesys Cloud Voice customers could configure a secondary organization in a different region as a backup destination for preselected phone numbers and revert routing once service is restored. in context
• The Genesys announcement of disaster recovery routing for Genesys Cloud Voice, dated 2025-09-15, limited the secondary-organization feature to the USE1 and USW2 regions. disputed in context

Cite this source record

APA

WarmTransfer. (2025, September 15). Disaster recovery routing for Genesys Cloud Voice traffic. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-announce-dr-routing-gcv

BibTeX

@misc{warmtransfer-genesys-announce-dr-routing-gcv,
  title  = {Disaster recovery routing for Genesys Cloud Voice traffic},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-announce-dr-routing-gcv},
  note   = {Genesys, accessed 2026-09-30}
}