Source note · Contact center business continuity
Genesys announced on 2025-09-15, with a planned effective date of 2026-02-02, that Genesys Cloud Voice customers could configure a secondary organization in a different region as a backup destination for preselected phone numbers and revert routing once service is restored.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud Voice
- Subsystem
- organization linking
- Deployment
- multi-tenant
- Region
- as announced
- Release range
- planned effective 2026-02-02
- Checked
- 2026-09-30
Sources
- Disaster recovery routing for Genesys Cloud Voice traffic — Genesys · tier 2 current vendor documentation · Announcement header dates and 'What's changing' (heading as returned)
Cite this note
APA
WarmTransfer. (2026, September 30). Contact center business continuity: source note contact-center-business-continuity-genesys-dr-announced. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-genesys-dr-announced
BibTeX
@misc{warmtransfer-claim-contact-center-business-continuity-genesys-dr-announced,
title = {Contact center business continuity: source note contact-center-business-continuity-genesys-dr-announced},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-business-continuity-genesys-dr-announced},
note = {Source note contact-center-business-continuity-genesys-dr-announced, checked 2026-09-30}
}