Source record · tier 2 current vendor documentation

Analytics Conversation Detail Endpoint API query interval change

Publisher: Genesys
URL: https://help.genesys.cloud/announcements/analytics-conversation-detail-endpoint-api-query-change/
Published: 2020-09-09
Updated: unknown
Accessed: 2026-10-02
HTTP status: 200
License: Genesys website terms; no-redistribution; short excerpts and locators only

Source notes citing this source

Genesys recommends the Analytics Conversation Detail async endpoint (/api/v2/analytics/conversations/details/jobs) instead of the synchronous detail query for historical queries. in context
For recent Genesys Cloud conversation data, Genesys recommends using the notifications service where possible rather than polling the detail query. in context
Since 16 December 2020, the Genesys Cloud synchronous Analytics Conversation Detail endpoint accepts interval start dates only up to 558 days in the past, including today. in context

Cite this source record

APA

WarmTransfer. (2020, September 9). Analytics Conversation Detail Endpoint API query interval change. WarmTransfer. https://warmtransfer.net/knowledge/sources/genesys-announce-conv-detail-query-change

BibTeX

@misc{warmtransfer-genesys-announce-conv-detail-query-change,
  title  = {Analytics Conversation Detail Endpoint API query interval change},
  author = {{WarmTransfer}},
  year   = {2020},
  url    = {https://warmtransfer.net/knowledge/sources/genesys-announce-conv-detail-query-change},
  note   = {Genesys, accessed 2026-10-02}
}