Source note · Exporting contact center data to a data warehouse
Genesys recommends the Analytics Conversation Detail async endpoint (/api/v2/analytics/conversations/details/jobs) instead of the synchronous detail query for historical queries.
Checked 2026-10-02
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- analytics API
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- 2020-12-16 onward
- Checked
- 2026-10-02
Sources
- Analytics Conversation Detail Endpoint API query interval change — Genesys · tier 2 current vendor documentation · Announcement body, recommendation paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Exporting contact center data to a data warehouse: source note ccaas-data-export-warehousing-genesys-async-for-historical. WarmTransfer. https://warmtransfer.net/knowledge/claims/ccaas-data-export-warehousing-genesys-async-for-historical
BibTeX
@misc{warmtransfer-claim-ccaas-data-export-warehousing-genesys-async-for-historical,
title = {Exporting contact center data to a data warehouse: source note ccaas-data-export-warehousing-genesys-async-for-historical},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ccaas-data-export-warehousing-genesys-async-for-historical},
note = {Source note ccaas-data-export-warehousing-genesys-async-for-historical, checked 2026-10-02}
}