IVA Studio Call Flow

Publisher

Five9, Inc.

URL

https://documentation-be.five9.com/bundle/studio-combo/page/studio-discover/CFT_StudioBehEngageWorkflow/iva-callflow.htm

Published

2026-08-21

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

(c) 2026 Five9, Inc. All Rights Reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• When Five9 Studio sits behind Engagement Workflow, Studio transfer nodes are not supported. Routing is handed back to the VCC IVR instead. in context
• A Studio call flow behind Engagement Workflow finishes on the End Session canvas, where a SIP Header node returns key-value pairs such as task UUID, region, task ID and routing information to Engagement Workflow. Each Studio key must use the same letter case as the matching Engagement Workflow GET function. in context
• Studio exposes SIP header data from Engagement Workflow as XSIP variables. Each name gets the prefix XSIP_ and is lower-cased, with dashes converted to underscores (X-five9ani becomes XSIP_x_five9ani). in context

Cite this source record

APA

WarmTransfer. (2026, August 21). IVA Studio Call Flow. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-studio-ew-iva-callflow

BibTeX

@misc{warmtransfer-five9-docs-studio-ew-iva-callflow,
  title  = {IVA Studio Call Flow},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-studio-ew-iva-callflow},
  note   = {Five9, Inc., accessed 2026-09-25}
}