Creating an IVR Script (IVR Examples)

Publisher

Five9

URL

https://documentation.five9.com/bundle/ivr-admin/page/ivr-admin/examples/creating-an-ivr-script.htm

Published

2026-09-08

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

proprietary; Five9 Terms of Use linked from the portal footer (not reviewed); no-redistribution; short excerpts and locators only

Source notes citing this source

• The 'Creating an IVR Script' worked example states that up to five announcement messages can be added on the Skill Transfer Announcements tab. disputed in context
• In Five9's worked example the No Match branch is bounded by an INTEGER variable initialised to 5, an If/Else module that hangs up when the variable is less than 1, and a Set Variable module that subtracts 1 and returns to the Play module, so five consecutive invalid entries disconnect the call. in context
• Five9's worked menu example chains a Play module (greeting prompt), a Get Digits module with Maximum Number of Digits set to 1, and a Case module on the BUFFER variable with a branch per digit (Equals 1, Equals 2) plus the default No Match branch, with one Skill Transfer module connected to each digit branch. in context
• An IVR script is created by right-clicking IVR Scripts in the navigation pane, selecting Add IVR Script, entering a name and clicking OK; the script is then opened in the IVR Script Designer with Edit, where it contains an Incoming Call module by default. in context

Cite this source record

APA

WarmTransfer. (2026, September 8). Creating an IVR Script (IVR Examples). WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-ivr-example-creating-script

BibTeX

@misc{warmtransfer-five9-docs-ivr-example-creating-script,
  title  = {Creating an IVR Script (IVR Examples)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-ivr-example-creating-script},
  note   = {Five9, accessed 2026-09-30}
}