Managing IVR Script Schedules for Autodial and Inbound Campaigns

Publisher

Five9

URL

https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/managing-IVR-script_schedule.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

proprietary; Five9 Terms of Use linked from the portal footer (not reviewed); no-redistribution; short excerpts and locators only

Source notes citing this source

• The default IVR schedule is used while the campaign is running unless a higher-priority IVR schedule exists; when no custom schedule covers a given time, the default schedule and its script are used, so an off-hours script can sit on the default schedule. in context
• A newly created campaign contains a default IVR schedule that is active seven days a week, 24 hours a day; a script can be added to it, but its days and times cannot be modified and it cannot be deleted. in context
• On the campaign's IVR tab the default schedule is changed by selecting it and clicking Edit, and the only thing that can be edited on the default schedule is its IVR script; changes take effect after OK and Save or Apply. in context
• To combine a date range with a time range in IVR schedules, a separate schedule must be created for each day; otherwise the time range is applied on every day of the date range. in context
• When IVR schedules overlap in time or day, schedules higher in the campaign's schedule list take priority over those below. in context
• Custom IVR schedule rules are deleted by selecting them, clicking Remove, then OK and Save or Apply. in context
• IVR schedules associate IVR and Visual IVR scripts with one or more campaigns, and these scripts are required for inbound campaigns. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Managing IVR Script Schedules for Autodial and Inbound Campaigns. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-campaign-ivr-script-schedules-b

BibTeX

@misc{warmtransfer-five9-docs-campaign-ivr-script-schedules-b,
  title  = {Managing IVR Script Schedules for Autodial and Inbound Campaigns},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-campaign-ivr-script-schedules-b},
  note   = {Five9, accessed 2026-09-30}
}