Configuring Skills for Campaigns

Publisher

Five9

URL

https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-skills-campaigns.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

proprietary; Five9 Terms of Use linked from the portal footer (not reviewed); no-redistribution; short excerpts and locators only

Source notes citing this source

• If no skills are added to a campaign, its interactions are assigned to any available agent. in context
• To let agents associate manual calls with an inbound campaign, a skill group is added on the campaign's Outbound Skills tab; members of that skill group can then associate manual calls with the campaign. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Configuring Skills for Campaigns. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-campaign-configuring-skills

BibTeX

@misc{warmtransfer-five9-docs-campaign-configuring-skills,
  title  = {Configuring Skills for Campaigns},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-campaign-configuring-skills},
  note   = {Five9, accessed 2026-09-30}
}