Source note · Setting up a Five9 inbound campaign
To let agents associate manual calls with an inbound campaign, a skill group is added on the campaign's Outbound Skills tab; members of that skill group can then associate manual calls with the campaign.
Checked 2026-09-30
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- campaign skills
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configuring Skills for Campaigns — Five9 · tier 2 current vendor documentation · Outbound Skills for Inbound and Autodial Campaigns
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-outbound-skills-tab. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-outbound-skills-tab
BibTeX
@misc{warmtransfer-claim-five9-inbound-campaign-setup-outbound-skills-tab,
title = {Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-outbound-skills-tab},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-outbound-skills-tab},
note = {Source note five9-inbound-campaign-setup-outbound-skills-tab, checked 2026-09-30}
}