Managing Skill Group Users

Publisher

Five9

URL

https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/managing-skill-group-users.htm

Published

2025-03-20

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

proprietary; Five9 Terms of Use linked from the portal footer (not reviewed); no-redistribution; short excerpts and locators only

Source notes citing this source

• Within a skill group, a user's Level determines that agent's priority in receiving calls sent to the skill group, and Level 1 is the highest priority. in context
• Users are added to a skill group from the Users tab of the skill group properties with Add; only users with the agent or supervisor role can be assigned to skill groups, and only users who do not belong to a user profile are listed there. in context

Cite this source record

APA

WarmTransfer. (2025, March 20). Managing Skill Group Users. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-basic-skill-group-users

BibTeX

@misc{warmtransfer-five9-docs-basic-skill-group-users,
  title  = {Managing Skill Group Users},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-basic-skill-group-users},
  note   = {Five9, accessed 2026-09-30}
}