Source note · Setting up a Five9 inbound campaign
Within a skill group, a user's Level determines that agent's priority in receiving calls sent to the skill group, and Level 1 is the highest priority.
Checked 2026-09-30
The Level determines the agent's priority in receiving calls sent to this skill group. Level 1 is the highest priority.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- skill groups
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Managing Skill Group Users — Five9 · tier 2 current vendor documentation · Adding Users to Skills, step 6
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-skill-level. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-skill-level
BibTeX
@misc{warmtransfer-claim-five9-inbound-campaign-setup-skill-level,
title = {Setting up a Five9 inbound campaign: source note five9-inbound-campaign-setup-skill-level},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-inbound-campaign-setup-skill-level},
note = {Source note five9-inbound-campaign-setup-skill-level, checked 2026-09-30}
}