Troubleshooting Your Application

Publisher

Five9

URL

https://documentation.five9.com/bundle/agent-desktop-plus/page/agent-desktop-plus/using-adp/troubleshooting-your-application.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Five9 proprietary documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agent Desktop Plus event logs are gathered from Help > Show Application Logs, take 30-60 seconds to collect, and can be downloaded or attached to a support ticket with Log Issue. in context
• On Windows, Five9 Softphone logs are also found under C:\Users\<user>\AppData\Local\Five9\Five9Softphone-10.0\logs. in context
• Five9 Softphone logs are collected from the system tray icon with 'Collect logs into a ZIP file', saved to Downloads as five9-softphone-report-<date-and-time>.zip, and retained on the computer for four days. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Troubleshooting Your Application. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-adp-troubleshooting

BibTeX

@misc{warmtransfer-five9-docs-adp-troubleshooting,
  title  = {Troubleshooting Your Application},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-adp-troubleshooting},
  note   = {Five9, accessed 2026-10-02}
}