Agent Desktop Plus event logs are gathered from Help > Show Application Logs, take 30-60 seconds to collect, and can be downloaded or attached to a support ticket with Log Issue.
Checked 2026-10-02
The log window gathers all available information. The process takes 30–60 seconds.
- Vendor
- Five9
- Product
- Five9 Agent Desktop Plus
- Subsystem
- logging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshooting Your Application — Five9 · tier 2 current vendor documentation · Troubleshooting Your Application; Event Logs
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-adp-event-logs. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-adp-event-logs
BibTeX
@misc{warmtransfer-claim-five9-softphone-troubleshooting-adp-event-logs,
title = {Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-adp-event-logs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-adp-event-logs},
note = {Source note five9-softphone-troubleshooting-adp-event-logs, checked 2026-10-02}
}