Five9 Softphone logs are collected from the system tray icon with 'Collect logs into a ZIP file', saved to Downloads as five9-softphone-report-<date-and-time>.zip, and retained on the computer for four days.
Checked 2026-10-02
Softphone logs are saved in your computer for four days before being deleted.
- Vendor
- Five9
- Product
- Five9 Softphone
- Subsystem
- logging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troubleshooting Your Application — Five9 · tier 2 current vendor documentation · Troubleshooting Your Application; Softphone Logs
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-softphone-logs-zip. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-softphone-logs-zip
BibTeX
@misc{warmtransfer-claim-five9-softphone-troubleshooting-softphone-logs-zip,
title = {Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-softphone-logs-zip},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-softphone-logs-zip},
note = {Source note five9-softphone-troubleshooting-softphone-logs-zip, checked 2026-10-02}
}