Transferring Calls (Agent Desktop Plus)

Publisher

Five9

URL

https://documentation.five9.com/bundle/agent-desktop-plus/page/agent-desktop-plus/calls/transferring-calls.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Five9 proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agent Desktop Plus lets agents transfer calls to other agents, skill group members, internal or external parties, or campaigns. in context
• Agent Desktop Plus supports warm transfers, where the agent speaks to the recipient while the caller is held, and cold transfers, where the agent disconnects immediately; on a cold transfer to an external number the transferring agent sets the disposition. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Transferring Calls (Agent Desktop Plus). WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-adp-transferring-calls

BibTeX

@misc{warmtransfer-five9-docs-adp-transferring-calls,
  title  = {Transferring Calls (Agent Desktop Plus)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-adp-transferring-calls},
  note   = {Five9, accessed 2026-09-25}
}