Source note · Connecting Unified CM to Five9
Agent Desktop Plus supports warm transfers, where the agent speaks to the recipient while the caller is held, and cold transfers, where the agent disconnects immediately; on a cold transfer to an external number the transferring agent sets the disposition.
Checked 2026-09-25
- Vendor
- Five9
- Product
- Five9 Agent Desktop Plus
- Subsystem
- transfer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Transferring Calls (Agent Desktop Plus) — Five9 · tier 2 current vendor documentation · Transferring Calls, warm and cold transfer sections
Cite this note
APA
WarmTransfer. (2026, September 25). Connecting Unified CM to Five9: source note cucm-with-five9-warm-cold-transfer. WarmTransfer. https://warmtransfer.net/knowledge/claims/cucm-with-five9-warm-cold-transfer
BibTeX
@misc{warmtransfer-claim-cucm-with-five9-warm-cold-transfer,
title = {Connecting Unified CM to Five9: source note cucm-with-five9-warm-cold-transfer},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/cucm-with-five9-warm-cold-transfer},
note = {Source note cucm-with-five9-warm-cold-transfer, checked 2026-09-25}
}