Gateway Station (Agent Desktop Plus)

Publisher

Five9

URL

https://documentation.five9.com/bundle/agent-desktop-plus/page/agent-desktop-plus/preparing-station/selecting-a-station/gateway-station.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Five9 proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• A gateway station address is supplied by the administrator and combines the port number and the public IP address used to reach the gateway in the customer's domain. in context
• Five9 gateway stations are used with IP phone systems, and calls to and from the Five9 contact center are processed across the Internet. in context
• For a Unified CM phone to serve as a Five9 gateway station, the public address and port given as the station address would be the enterprise SBC such as CUBE, which must route the Five9 INVITE onward to Unified CM over a SIP trunk and to the agent's line. inferred in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Gateway Station (Agent Desktop Plus). WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-docs-adp-gateway-station

BibTeX

@misc{warmtransfer-five9-docs-adp-gateway-station,
  title  = {Gateway Station (Agent Desktop Plus)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-docs-adp-gateway-station},
  note   = {Five9, accessed 2026-09-25}
}