Five9 gateway stations are used with IP phone systems, and calls to and from the Five9 contact center are processed across the Internet; the agent answers the gateway phone when it rings and listens for three tones.
Checked 2026-10-02
Gateways are used with Internet Protocol (IP) phone systems.
- Vendor
- Five9
- Product
- Five9 Agent Desktop Plus
- Subsystem
- gateway station
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Gateway Station (Agent Desktop Plus) — Five9 · tier 2 current vendor documentation · Gateway Station; introduction and steps 5-6
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-gateway-ip-phone-internet. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-gateway-ip-phone-internet
BibTeX
@misc{warmtransfer-claim-five9-softphone-troubleshooting-gateway-ip-phone-internet,
title = {Troubleshooting Five9 softphone and station connection problems: source note five9-softphone-troubleshooting-gateway-ip-phone-internet},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-softphone-troubleshooting-gateway-ip-phone-internet},
note = {Source note five9-softphone-troubleshooting-gateway-ip-phone-internet, checked 2026-10-02}
}