TCPA Manual Touch Dialing Mode

Publisher

Five9

URL

https://documentation-be.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-dialing-modes/tcpa-manual-touch-dialing-modes.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Five9 copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• In TCPA Manual Touch mode, agents must set No Party Contact dispositions by hand. After the configured maximum preview time, the agent's status changes to Not Ready. in context
• In TCPA Manual Touch mode, agents must type each external number themselves. They cannot paste it or drag and drop it into the dial field. in context
• Five9 TCPA Manual Touch Dialing mode exists only in domains enabled for it. Five9 describes it as generally used for telemarketing calls to cell phones when the business lacks express consent to call them. in context
• TCPA Manual Touch mode has no automatic dialing: the Dial Immediately and Dial Number options are removed, and no number is dialed automatically when a preview times out. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). TCPA Manual Touch Dialing Mode. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-doc-tcpa-manual-touch-mode

BibTeX

@misc{warmtransfer-five9-doc-tcpa-manual-touch-mode,
  title  = {TCPA Manual Touch Dialing Mode},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-doc-tcpa-manual-touch-mode},
  note   = {Five9, accessed 2026-09-24}
}