Source note · Five9 routing and campaign model
In TCPA Manual Touch mode, agents must type each external number themselves. They cannot paste it or drag and drop it into the dial field.
Checked 2026-09-24
Agents cannot cut and paste or drag and drop a phone number into the field.
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- outbound-dialer
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- TCPA Manual Touch Dialing Mode — Five9 · tier 2 current vendor documentation · TCPA Manual Touch Dialing Mode (agent dialing section)
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-tcpa-manual-entry. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-tcpa-manual-entry
BibTeX
@misc{warmtransfer-claim-five9-routing-tcpa-manual-entry,
title = {Five9 routing and campaign model: source note five9-routing-tcpa-manual-entry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-tcpa-manual-entry},
note = {Source note five9-routing-tcpa-manual-entry, checked 2026-09-24}
}