Preview Dialing Mode

Publisher

Five9

URL

https://documentation-be.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-dialing-modes/preview-dialing-modes.htm

Published

2026-09-22

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Five9 copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Five9's Preview Dialing Mode page describes a Lead Ownership Routing option that checks agent skills before a record is assigned. disputed in context
• Five9 Preview Dialing mode does not filter undesired call results such as busy signals or operator intercepts. in context
• In Five9 Preview campaigns, agents can skip contact records only if they hold the 'User Can Skip Contact Records' permission. in context
• Five9 Preview campaigns offer either Unlimited Preview Time or Limit Preview Time (MM:SS). When a limited preview times out, the configured action is Dial Immediately or Switch Agent to Not Ready. in context

Cite this source record

APA

WarmTransfer. (2026, September 22). Preview Dialing Mode. WarmTransfer. https://warmtransfer.net/knowledge/sources/five9-doc-preview-dialing-mode

BibTeX

@misc{warmtransfer-five9-doc-preview-dialing-mode,
  title  = {Preview Dialing Mode},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/five9-doc-preview-dialing-mode},
  note   = {Five9, accessed 2026-09-24}
}