Source note · Five9 routing and campaign model
In Five9 Preview campaigns, agents can skip contact records only if they hold the 'User Can Skip Contact Records' permission.
Checked 2026-09-24
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- outbound-dialer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Preview Dialing Mode — Five9 · tier 2 current vendor documentation · Skipping Records or Forcing Numbers to be Dialed; Skipping Records in Preview Dialing Mode
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-preview-skip-permission. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-preview-skip-permission
BibTeX
@misc{warmtransfer-claim-five9-routing-preview-skip-permission,
title = {Five9 routing and campaign model: source note five9-routing-preview-skip-permission},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-preview-skip-permission},
note = {Source note five9-routing-preview-skip-permission, checked 2026-09-24}
}