Source note · Five9 routing and campaign model
Five9 Preview campaigns offer either Unlimited Preview Time or Limit Preview Time (MM:SS). When a limited preview times out, the configured action is Dial Immediately or Switch Agent to Not Ready.
Checked 2026-09-24
- Vendor
- Five9
- Product
- Five9 Virtual Contact Center
- Subsystem
- outbound-dialer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Preview Dialing Mode — Five9 · tier 2 current vendor documentation · Defining the Maximum Preview Time
Cite this note
APA
WarmTransfer. (2026, September 24). Five9 routing and campaign model: source note five9-routing-preview-time-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/five9-routing-preview-time-options
BibTeX
@misc{warmtransfer-claim-five9-routing-preview-time-options,
title = {Five9 routing and campaign model: source note five9-routing-preview-time-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/five9-routing-preview-time-options},
note = {Source note five9-routing-preview-time-options, checked 2026-09-24}
}