16 CFR 310.4 Abusive telemarketing acts or practices (eCFR point-in-time XML, 2026-09-01)

Publisher

Office of the Federal Register / National Archives (eCFR)

URL

https://www.ecfr.gov/api/versioner/v1/full/2026-09-01/title-16.xml?part=310&section=310.4

Published

2026-09-01

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

US government work; public domain; public domain; excerpts permitted

Source notes citing this source

• Under the FTC Telemarketing Sales Rule an outbound call is abandoned if a person answers and the telemarketer does not connect the call to a sales representative within two seconds of the completed greeting. in context
• The TSR abandonment safe harbor requires technology that keeps abandonment to no more than three percent of calls answered by a person, measured over a single campaign if shorter than 30 days or separately over each successive 30-day period. in context
• Without the person's prior consent, the TSR bars telemarketing calls to a residence outside 8:00 a.m. to 9:00 p.m. local time at the called person's location. in context
• To claim the TSR abandonment safe harbor, the seller or telemarketer must keep records, in line with 16 CFR 310.5(b)-(d), showing compliance with the abandonment, ring-time and recorded-message conditions. in context
• The TSR abandonment safe harbor also requires letting an unanswered call ring at least 15 seconds or four rings and promptly playing a recorded message when no representative is available within two seconds. in context

Cite this source record

APA

WarmTransfer. (2026, September 1). 16 CFR 310.4 Abusive telemarketing acts or practices (eCFR point-in-time XML, 2026-09-01). WarmTransfer. https://warmtransfer.net/knowledge/sources/ecfr-16-cfr-310-4

BibTeX

@misc{warmtransfer-ecfr-16-cfr-310-4,
  title  = {16 CFR 310.4 Abusive telemarketing acts or practices (eCFR point-in-time XML, 2026-09-01)},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/ecfr-16-cfr-310-4},
  note   = {Office of the Federal Register / National Archives (eCFR), accessed 2026-09-25}
}