Source note · Outbound callback and dialer compliance
The TSR abandonment safe harbor requires technology that keeps abandonment to no more than three percent of calls answered by a person, measured over a single campaign if shorter than 30 days or separately over each successive 30-day period.
Checked 2026-09-25
measured over the duration of a single calling campaign, if less than 30 days, or separately over each successive 30-day period or portion thereof that the campaign continues
- Vendor
- Federal Trade Commission
- Product
- Telemarketing Sales Rule
- Subsystem
- call abandonment
- Deployment
- any
- Region
- us
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- 16 CFR 310.4 Abusive telemarketing acts or practices (eCFR point-in-time XML, 2026-09-01) — Office of the Federal Register / National Archives (eCFR) · tier 1 standards and regulators · 16 CFR 310.4(b)(4)(i)
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-ftc-abandon-safe-harbor. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-ftc-abandon-safe-harbor
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-ftc-abandon-safe-harbor,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-ftc-abandon-safe-harbor},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-ftc-abandon-safe-harbor},
note = {Source note contact-center-callback-compliance-ftc-abandon-safe-harbor, checked 2026-09-25}
}