Source note · Outbound callback and dialer compliance
Under the FTC Telemarketing Sales Rule an outbound call is abandoned if a person answers and the telemarketer does not connect the call to a sales representative within two seconds of the completed greeting.
Checked 2026-09-25
- Vendor
- Federal Trade Commission
- Product
- Telemarketing Sales Rule
- Subsystem
- call abandonment
- Deployment
- any
- Region
- us
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- 16 CFR 310.4 Abusive telemarketing acts or practices (eCFR point-in-time XML, 2026-09-01) — Office of the Federal Register / National Archives (eCFR) · tier 1 standards and regulators · 16 CFR 310.4(b)(1)(iv)
Cite this note
APA
WarmTransfer. (2026, September 25). Outbound callback and dialer compliance: source note contact-center-callback-compliance-ftc-abandon-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-ftc-abandon-definition
BibTeX
@misc{warmtransfer-claim-contact-center-callback-compliance-ftc-abandon-definition,
title = {Outbound callback and dialer compliance: source note contact-center-callback-compliance-ftc-abandon-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/contact-center-callback-compliance-ftc-abandon-definition},
note = {Source note contact-center-callback-compliance-ftc-abandon-definition, checked 2026-09-25}
}