Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 15.0 - Cisco Finesse Desktop Interface

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_15_0/user/guide/uccx_b_1501_finesse-agent-and-supervisor-desktop-user-guide-release-150/uccx_m_1501_cisco-finesse-desktop-interface.html

Published

2025-04-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Unified CCX Finesse user guide tells agents that the functionality available on the desktop depends on what the administrator configured; for example, if no Wrap-Up Reasons are defined the agent cannot choose one. in context
• After signing in to Finesse an agent is Not Ready and must change their status to Ready to receive calls. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 15.0 - Cisco Finesse Desktop Interface. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-finesse-desktop-interface

BibTeX

@misc{warmtransfer-cisco-uccx-1501-finesse-desktop-interface,
  title  = {Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 15.0 - Cisco Finesse Desktop Interface},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-uccx-1501-finesse-desktop-interface},
  note   = {Cisco Systems, accessed 2026-09-30}
}